At EXTNSNS, we are committed to providing premium raw hair extensions and an elevated customer experience. Due to the intimate and custom nature of our products, we maintain strict policies to protect the quality, hygiene, and integrity of every order.

Please review the following policy carefully before placing your order. By completing a purchase through EXTNSNS, you agree to the terms outlined below.

1. ALL SALES FINAL

Due to the hygienic nature of raw hair extensions, lace products, and customized orders, all sales are final.

EXTNSNS does not offer refunds, returns, or exchanges unless a verified manufacturing defect has been approved by our team under our Product Quality Guarantee policy.

Please carefully review all product details, lengths, textures, lace selections, and shipping information prior to checkout.

2. FRAUD PREVENTION & ORDER SECURITY

To protect both our customers and our business, orders flagged as fraudulent or high-risk by our payment processor may be automatically canceled and refunded to the original form of payment.

Fraud alerts may include, but are not limited to:

  • Billing and shipping address inconsistencies
  • Payment verification concerns
  • Previous chargebacks or disputes
  • Suspicious purchasing activity

EXTNSNS reserves the right to refuse or cancel any order flagged for security concerns. Fraud protection decisions made through our payment processor cannot be overridden.

3. ORDER CANCELLATIONS & MODIFICATIONS

Orders may be canceled within 24 hours of purchase.

After 24 hours:

  • Orders cannot be canceled
  • Shipping addresses cannot be changed
  • Product selections, textures, lengths, or lace options cannot be modified

Please ensure all information submitted during checkout is accurate.

EXTNSNS is not responsible for shipping delays caused by circumstances outside of our control, including but not limited to:

  • Carrier delays
  • Severe weather conditions
  • Natural disasters
  • Holiday shipping congestion
  • Service interruptions

Shipping delays do not qualify for refunds, chargebacks, or order cancellations.

4. RETURNS & EXCHANGES

For sanitary and quality assurance purposes, EXTNSNS does not accept returns or exchanges on any opened, worn, altered, or customized products.

This policy protects the integrity and hygiene of all products sold.

We encourage customers to:

  • Carefully review all product descriptions before purchasing
  • Review shipping timelines before checkout
  • Contact us with any questions prior to placing an order

5. PRODUCT QUALITY GUARANTEE & CLAIMS

We proudly stand behind the quality of our Burmese Virgin Straight and Burmese Spiral Curl collections.

Our hair is designed to provide:

  • Fullness from root to ends
  • Long-lasting luxury quality
  • Minimal shedding with proper care
  • Natural movement and density

Many concerns can often be resolved through proper maintenance, including washing and deep conditioning.

If you believe your item has a manufacturing defect:

  • Contact us within 3 calendar days of delivery
  • Email detailed photos/videos of the issue
  • Ensure the product remains unused and unaltered

Products that have been altered in any way are not eligible for review, including:

  • Coloring or bleaching
  • Chemical processing
  • Cutting wefts or lace
  • Excessive heat styling
  • Wetting the hair
  • Applying hair products
  • Removing tags or packaging
  • Wearing or installing the product

If EXTNSNS confirms a verified manufacturing defect, an appropriate resolution may be offered at our discretion.

6. SHIPPING, DELIVERY & PACKAGE LIABILITY

EXTNSNS is not responsible for:

  • Lost or stolen packages marked as delivered
  • Carrier shipping delays
  • Damaged packaging caused during transit
  • Incorrect addresses submitted at checkout

Customers are responsible for monitoring shipment tracking information once orders are dispatched.

If a package is returned to us due to an incorrect address or failed delivery attempt, the customer will be responsible for any reshipment fees.

We highly recommend selecting package protection at checkout when available.

7. APPOINTMENTS & THIRD-PARTY SERVICES

Please do not schedule hair appointments until your order has been received and inspected.

EXTNSNS is not responsible for:

  • Missed salon appointments
  • Stylist cancellation fees
  • Installation or removal expenses
  • Reinstallation costs
  • Third-party stylist alterations
  • Chemical processing performed after delivery

8. LIMITATION OF LIABILITY

EXTNSNS is not responsible for dissatisfaction resulting from:

  • Personal preference
  • Texture expectations
  • Improper maintenance
  • Failure to follow recommended hair care
  • Styling outcomes
  • Color matching concerns
  • Third-party alterations or services

We strongly encourage customers to review all product descriptions carefully before purchase.

9. RIGHT TO REFUSE SERVICE

EXTNSNS reserves the right to refuse service, future transactions, or access to our store to any customer who engages in fraudulent activity, chargebacks, abuse of our policies, or disrespectful conduct toward our team.

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